Privacy Policy

 

This Privacy Policy records the statement that CPCQ inc. has put in place to protect the personal information of users and customers of its websites (cpcqinc.com, cpcq-consultants-tmd.ca, cratesandpallets.ca, caissesetpalettes.com) and all other channels in which CPCQ collects and uses your personal data.

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Browsing on one of our websites, simply activating any of the hyperlinks, filling out a form, or purchasing products or services online constitutes acceptance of this Privacy Policy and implies your knowledge of the scope. 

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The purpose of this privacy policy is to inform users of our site about the personal data we will collect and the following information, where applicable: 

• The site's cookie policy

• The personal data we will collect 

• How we use the data we collect 

• Who has access to the collected data 

• The rights of site users 

 

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE USER CONSENTS TO THE COLLECTION, USE, PROCESSING AND DISCLOSURE OF HIS/HER PERSONAL INFORMATION BY CPCQ INC AND ITS AFFILIATES IN ACCORDANCE WITH THIS PRIVACY POLICY.

 

Cookie Policy 

A cookie is a small file, stored on a user's hard drive by the website. Its purpose is to collect data about the user's browsing habits.

 

We use cookies to remember any selections you make on our site so that they are saved for future visits. 

 

Third-party cookies  

We may also use third party cookies on our site such as (but not limited to) those of:

• Wix

• Jotform

 

Applicable laws 

This Privacy Policy and its interpretation, execution, validity and effect are subject to the applicable provincial and federal laws in the province of Quebec, Canada, as applicable.

 

Consent 

Users agree that by using our site, they consent to: 

• The terms and conditions set forth in this Privacy Policy and 

• Collection, use and retention of their personal data. 

 

Personal data we collect  

Data collected automatically 

When you visit and use our site, we receive, collect and store any information that you enter on our website or or otherwise provide to us. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the content you view on the site; the links you click while using the site, your location, computer and login information, and history of requests, orders, purchases, etc. We may use software tools to measure and collect session information, including page response times, length of visits to particular pages, page interaction information, and methods used to navigate away from the page.

 

Data collected in a non-automatic way 

When you conduct a transaction, perform certain functions or complete a form on our website, as part of the process, we collect the personal information you provide to us, such as (but not limited to) your name, address, email, telephone number(s), company name, zip code, etc. Your personal information may be used for communications purposes such as:

• Provide and operate the Services;

• Inform you about your account;

• Provide our users with technical assistance and support;

• Resolve disputes;

• Collect fees or amounts due;

• Contact our visitors and users with general or personalized notices regarding our offers, services, promotional messages, etc;

• Send updates, newsletters;

• Poll your opinion through surveys or questionnaires;

• Create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

• Enforce a user agreement(s) with third parties;

• Comply with applicable laws and regulations.

 

For these purposes, we may contact you by e-mail, telephone, text messages and postal mail.

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This data may be collected (but not limited to) using the following methods: 

Quote request 

Request for information 

Request for contact

 

Our web site is hosted on the Wix.com platform which provides us with the online platform that allows us to offer our products and services. Your data may be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.

 

All transaction and/or payment gateways used by our company follow the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers.

 

How we use personal data 

Personal data collected on our site will be used only for the purposes specified in this policy or as indicated on the relevant pages of our site.

 

The data we collect when the user performs certain functions may be used for communication purposes such as - and without being exhaustive - to offer you one or more service(s) or one or more product(s), inform you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates or newsletters about our business or our offerings, or as necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.

 

With whom we share personal data  

Employees 

We may disclose to any member of our organization such user data as they reasonably need to fulfill the purposes set forth in this policy. 

 

Third parties 

We may share user data with third parties such as: 

• Wix

• Jotform

 

Other Disclosures

We may also share your data with other third parties in the following circumstances: 

• If required by law; 

• If required for any legal proceedings; 

• To prove or protect our legal rights; 

• To buyers or potential buyers of this company in the event that we seek to sell it company. 

 

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices. 

 

How long we store personal data  

We do not retain user data beyond what is necessary to fulfill the purposes for which it is collected. 

 

How we protect your personal data 

All data stored in our system is well secured and can only be accessed by our employees. Our employees are bound by confidentiality agreements and a breach of this agreement will result in the employee's termination. 

 

While we take every reasonable precautions to ensure that our user data is secure and that users are protected, there is always the risk of harm. The Internet as a whole can be insecure, at times, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. 

 

Your rights as a user 

As a user, you have the right to access your personal data collected by us. In addition, you have the right to update or correct any personal data in our possession provided it is acceptable under the law. 

 

You can choose to withdraw or change your consent to the collection and use of data at any time, provided it is legally permissible to do so and you have notified us within a reasonable time.

 

How to modify, delete or contest the data collected 

If you no longer want us to process your data, please contact Mr. Frédéric Couturier (Pravicy Officer) at (418) 875-3092 or 1 888 687-6111.

 

We reserve the right to modify this Privacy Policy at any time, to maintain compliance with the law and to reflect any changes to our data collection process. will be effective upon posting on the website. We recommend that our users check our policy from time to time to ensure that they are aware of any updates. If necessary, we may notify users by email of changes to this policy. 

 

Access to the personal information that appears in the User's file is free. However, a reasonable fees may be charged to the User to offset the costs of transcription, reproduction or transmission of such personal information. In such a case, the User will be advised of the amount that may be billed to him beforehand.

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Contact 

If you have any questions, please contact us at (418) 875-3092 or 1 888 687-6111

 

Effective date: January 1, 2023