The personal data we will collect
How we use the data we collect
Who has access to the collected data
The rights of site users
A cookie is a small file, stored on a user's hard drive by the website. Its purpose is to collect data about the user's browsing habits.
We may also use third party cookies on our site such as (but not limited to) those of:
Users agree that by using our site, they consent to:
Collection, use and retention of their personal data.
Personal data we collect
Data collected automatically
When you visit and use our site, we receive, collect and store any information that you enter on our website or or otherwise provide to us. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the content you view on the site; the links you click while using the site, your location, computer and login information, and history of requests, orders, purchases, etc. We may use software tools to measure and collect session information, including page response times, length of visits to particular pages, page interaction information, and methods used to navigate away from the page.
Data collected in a non-automatic way
When you conduct a transaction, perform certain functions or complete a form on our website, as part of the process, we collect the personal information you provide to us, such as (but not limited to) your name, address, email, telephone number(s), company name, zip code, etc. Your personal information may be used for communications purposes such as:
Provide and operate the Services;
Inform you about your account;
Provide our users with technical assistance and support;
Collect fees or amounts due;
Contact our visitors and users with general or personalized notices regarding our offers, services, promotional messages, etc;
Send updates, newsletters;
Poll your opinion through surveys or questionnaires;
Create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
Enforce a user agreement(s) with third parties;
Comply with applicable laws and regulations.
For these purposes, we may contact you by e-mail, telephone, text messages and postal mail.
This data may be collected (but not limited to) using the following methods:
Request for information
Request for contact
Our web site is hosted on the Wix.com platform which provides us with the online platform that allows us to offer our products and services. Your data may be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.
All transaction and/or payment gateways used by our company follow the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers.
How we use personal data
Personal data collected on our site will be used only for the purposes specified in this policy or as indicated on the relevant pages of our site.
The data we collect when the user performs certain functions may be used for communication purposes such as - and without being exhaustive - to offer you one or more service(s) or one or more product(s), inform you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates or newsletters about our business or our offerings, or as necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.
With whom we share personal data
We may disclose to any member of our organization such user data as they reasonably need to fulfill the purposes set forth in this policy.
We may share user data with third parties such as:
We may also share your data with other third parties in the following circumstances:
If required by law;
If required for any legal proceedings;
To prove or protect our legal rights;
To buyers or potential buyers of this company in the event that we seek to sell it company.
If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
How long we store personal data
We do not retain user data beyond what is necessary to fulfill the purposes for which it is collected.
How we protect your personal data
All data stored in our system is well secured and can only be accessed by our employees. Our employees are bound by confidentiality agreements and a breach of this agreement will result in the employee's termination.
While we take every reasonable precautions to ensure that our user data is secure and that users are protected, there is always the risk of harm. The Internet as a whole can be insecure, at times, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your rights as a user
As a user, you have the right to access your personal data collected by us. In addition, you have the right to update or correct any personal data in our possession provided it is acceptable under the law.
You can choose to withdraw or change your consent to the collection and use of data at any time, provided it is legally permissible to do so and you have notified us within a reasonable time.
How to modify, delete or contest the data collected
If you no longer want us to process your data, please contact Mr. Frédéric Couturier (Pravicy Officer) at (418) 875-3092 or 1 888 687-6111.
Access to the personal information that appears in the User's file is free. However, a reasonable fees may be charged to the User to offset the costs of transcription, reproduction or transmission of such personal information. In such a case, the User will be advised of the amount that may be billed to him beforehand.
If you have any questions, please contact us at (418) 875-3092 or 1 888 687-6111
Effective date: January 1, 2023